ASSIGNMENT MANAGEMENT
70k in revenue generated in less than a month
PROBLEM STATEMENT
Our short-term assignment feature allowed healthcare professionals to pick up bundles of shifts under a contract format, but it lacked a central reference point. The only place to view assignment details was within the original notification, forcing users to dig through their notification drawer each time they needed information. Because assignments were a major revenue driver, both facilities and professionals were frustrated by the lack of visibility and engagement, and my team was tasked with redesigning the experience to make it more intuitive and accessible.
PERSONAS & JOURNEY MAPPING
To better understand user needs, I started with our existing persona for healthcare professionals who frequently work assignments. Collaborating with the clinical solutions team, I developed a detailed journey map that highlighted key pain points and emotional highs and lows throughout the assignment process. This exercise grounded our problem-solving in empathy and real-world context.
USER FLOWS
With a clearer picture of the user experience, I began brainstorming new user flows to address the pain points surfaced in research. My goal was to reduce friction and create natural entry points for viewing assignment details. I partnered with engineering early on to validate technical feasibility and ensure the proposed solutions would integrate smoothly into the existing product architecture.
LOW FI WIREFRAMES
Before diving into digital wireframes, I captured quick pen-and-paper sketches to visualize potential solutions. This low-fidelity approach allowed me to document ideas rapidly and focus on structure rather than polish. I then dropped these sketches into Figma with annotations to clarify intent, interactions, and open questions for review.
PROTOTYPE & USABILITY TESTING
After a few rounds of internal feedback, I created mid-fidelity wireframes and built an interactive prototype to test with users. Using Sprig, I conducted a usability study with tasks centered on picking up assignments, finding specific details (like shift counts), and resolving schedule conflicts.
Results were overwhelmingly positive.
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Key usability tasks:
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Picking up assignments.
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Finding specific information about assignments (for example how many shifts are associated with an assignment).
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Fixing scheduling conflicts between assignment shifts and per diem shifts.
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Results:
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Almost all of the pros were able to complete the tasks we asked them to do.
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The tasks almost all got rated as "easy" or "very easy" to complete.
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Time to completion was typically well within the target goal defined before usability testing.
HIGH FIDELITY DESIGNS & ANNOTATIONS
I take pride in maintaining close collaboration with engineers from design through delivery. For this feature, we tested Figma’s Dev Mode as a replacement for Zeplin, which made meticulous documentation even more critical. I ensured that every component and interaction was clearly defined, allowing developers to implement designs with minimal ambiguity and friction.
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Throughout the handoff process, I walked engineers through each release, reviewed interactions, and gathered feedback to fine-tune details. The rollout was smooth and iterative, with updates released over several months to continuously improve the experience. Each Figma page was organized by release, containing all variations, interaction notes, and platform-specific mockups for iOS and Android—ensuring clarity, precision, and long-term maintainability.
