Joined as the founding and only designer; built the entire design ecosystem from the ground up, including a component library of 250+ elements adopted across 2 product platforms and 2 engineering teams, plus documentation standards, research process, and developer handoff workflow.

Led discovery sessions with merchant clients and internal stakeholders to surface business requirements, identify user friction points, and shape product priorities alongside the executive team.

Drove the 0-to-1 redesign of the core payments analytics platform covering transaction monitoring, authorization rate dashboards, dispute tracking, and financial KPI reporting for enterprise clients.

Wrote product requirements and ran cross-functional workshops to align engineering, product, and marketing on roadmap priorities, contributing directly to quarterly planning and sprint cycles.

Used Figma Make and AI-assisted tools to produce functional code outputs that gave developers a working starting point rather than static specs, shortening feedback loops and accelerating delivery cycles.

Designed and shipped AI-powered features including anomaly detection and a conversational chatbot for financial insights, collaborating closely with ML engineers on interaction patterns and edge cases.

Designed the platform experience used by over 100 clients to monitor and optimize card processing, supporting analysis of 33B transactions and $792B in sales volume.

Presented product strategy, research findings, and design direction to executive leadership on a regular cadence.